Return/Refund Policy for The Red Ostrich LLC
Thank you for shopping at The Red Ostrich LLC. We take pride in creating handmade items with meticulous attention to detail. Please read our return/refund policy carefully before making a purchase.
No Returns, Refunds, or Exchanges:
Due to the unique nature of handmade products, we do not accept returns, offer refunds, or exchanges. We strive to provide accurate product descriptions and images to give you a clear understanding of what you are purchasing. Please review all product details before completing your order.
Error on Our Part:
In the rare event that we make an error on your order, we are committed to resolving the issue promptly. If you receive an item with incorrect information, colors, or styles, please contact us within 3 days of receiving your order.
Exchange Procedure:
To initiate an exchange for an error made by The Red Ostrich LLC, please follow these steps:
- Contact our customer service team at orders@theredostrich.com within 3 days of receiving the item.
- Provide your order number and a clear description of the error.
- Our customer service team will guide you through the exchange process.
Conditions for Exchange:
- The error must be reported within 3 days of receiving the item.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
Exchange Outcome:
If the error is confirmed to be on our part, we will send you a replacement item with the corrected information, colors, or styles. The replacement item will match the original order specifications.
Shipping Costs:
The Red Ostrich LLC will cover the cost of shipping for the replacement item in cases where an error was made on our part.
Contact Information:
For any questions or concerns regarding our return/refund policy, please contact us at orders@theredostrich.com.
By making a purchase from The Red Ostrich LLC, you agree to and accept the terms of our return/refund policy.
Note: This policy is subject to change without notice. Please refer to our website for the most up-to-date policy.